How can we help?
Got a question, a problem or some feedback? Pick the option that fits, or look through the answers below. We reply within 48 hours.
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Email support
Account issues, billing, or anything else about Orbit.
support@kenantech.net -
Report a bug
Tell us your device, iOS version and what happened, and we will fix it fast.
Send a bug report -
Request a feature
Have an idea that would make Orbit better? We read every suggestion.
Share your idea
Common questions
Still stuck? Email support@kenantech.net with your device model, iOS version and a short description of the issue.
How do I cancel my subscription?
You can cancel any time from the App Store:
- Open the Settings app on your iPhone.
- Tap your name at the top.
- Tap Subscriptions.
- Select Orbit and tap Cancel Subscription.
You keep access until the end of your current billing period. There are no cancellation fees.
How do I restore my purchases on a new device?
Sign in with the same Apple ID you used to purchase, then in Orbit go to Profile › Settings › Restore Purchases. Your Premium access is reactivated automatically.
Is my data safe? Where is it stored?
Your data is encrypted in transit (TLS/HTTPS) and stored securely on our backend. We never sell or share your data with advertisers.
For full details, see our privacy policy.
How do I delete my account and all my data?
Delete your account inside the app from Profile › Settings › Delete Account. This permanently erases all your data from our servers.
If you can't access the app, email support@kenantech.net from your registered email address and we will process it within 7 days.
What's the difference between Free and Premium?
Free gives you every core feature, including habits, journal, finance and calendar, with limits on AI features and on some item counts (for example 1 warranty, 1 document, 2 home items and 3 lifetime AI scans).
Premium unlocks unlimited entries and expanded AI usage (Meal Scan, fitness wizard, Solver and period insights), and removes all limits.
Why aren't my widgets updating?
iOS widgets sync periodically and after the app launches. If yours seem stuck:
- Open Orbit and let it load fully. This triggers a sync.
- Remove the widget from your Home Screen and add it back.
- Make sure you're signed in. Widgets only show data for signed-in accounts.
How does AI Meal Scan work?
Take a photo of your meal and the AI estimates calories, protein, carbs, fat and sugar. It works best with clear, well-lit photos where the food is visible.
You can always edit the values after the scan. AI estimates are approximations, not exact measurements.
Can I use Orbit without signing in?
Yes. Tap Continue as Guest on the welcome screen to use Orbit without an account. You still get most features, but your data won't sync across devices and cloud-based AI features are unavailable.
You can create an account any time later.
My iOS Shortcut isn't working. What should I do?
Shortcuts need you to be signed in with a non-guest account. If your shortcut says "Please sign in first", open Orbit and sign in with Apple or email.
If the issue continues after signing in, restart the Shortcuts app once.
Which languages is Orbit available in?
Orbit is available in 6 languages: English, Turkish (Türkçe), German (Deutsch), Swedish (Svenska), Norwegian (Norsk) and Danish (Dansk).
The app uses your device's language automatically. You can change it in Profile › Settings › Language.